Every comment answered.
In your voice, under your control.

Comment inbox Live

One shared queue with the Facebook and Instagram comments of the connected pages. Sort by relevance or date, with flags for what is urgent, risky or waiting too long. Includes a batch mode, templates, keyboard shortcuts, a 24-hour sentiment pulse and spam warnings. Right now the team starts the sync with Meta by hand, and the reply deadline is the same for every organisation.

The team syncs and new comments arrive from Meta → You open a comment and it is reserved for you → You write or ask for a draft, review it and publish → The inbox jumps to the next one and prepares the draft (publishing is still a click)

AI replies Live

A draft in the chosen tone (institutional, friendly, political or empathetic) and in the page's learned voice. The AI gets the page settings, approved knowledge, recent replies and real examples from the team. A second pass makes the text sound human. Up to 30 drafts per minute per person. Still to do: making the regional style adjustable per organisation.

Comment → First draft with context and approved knowledge → Second pass: stock phrases out → A person edits and publishes

Facebook and Instagram connection Live

Connects the organisation's pages and their linked Instagram business accounts, imports posts and comments and publishes approved replies under the comment. It uses Meta's official API, and Meta approved the app. There is a manual route for Business Manager pages that do not show up in the standard flow.

Sign in with Facebook Login for Business → Pages are saved and their Instagram accounts detected → Posts are imported by link or from the feed → Replies are posted under the comment

Knowledge base Live

The official information the AI may use: manual entries, PDFs split into chunks and published replies the team chooses to keep. Search works by keyword.

A team member adds information → It waits for approval → An admin approves it → Only then does the AI use it

Comment analysis Live

Every comment gets a 5-level sentiment, 1 to 3 topics (reusing existing topics so they do not scatter), an intent, a priority and a risk level with the reasons. The analysis sorts and alerts, but it never blocks or publishes anything.

A post is imported → The AI analyses its first 20 comments → The rest are analysed in a batch → Every analysis feeds the alerts

Crisis alerts Live

Detects crisis keywords set by the organisation, spikes in negative comments per topic in 2, 6 and 24-hour windows, several authors attacking the same topic in a short time and important questions still unanswered after 4 hours. Each organisation sets its own thresholds. The response is always human. At most, a critical alert can create an internal ticket (off by default).

Analysed comments come in → Compared with the previous window → Alert to management inside the platform → The team decides what to do

Citizen requests Live

Turns a comment with a concrete request into a numbered ticket for a department, such as public works or mobility, with an owner, deadline and urgency. Tracked by status, with notes and history.

A person escalates the comment → The system suggests the department from keywords → An owner and deadline are assigned → Tracked until resolved and closed

Audiences Live

Groups comments by person and shows a profile per citizen: topics, tone and frequency. The promoter, critic or neutral label comes from fixed rules, not from AI. A location filter is in the design but not filled in yet.

Comments from the same person → Profile with topics, tone and frequency → Promoter, critic or neutral by fixed rules

Reports and content strategy Live

The executive report combines metrics with a summary, a per-topic analysis, risks and recommendations written by the AI, ready to print. The strategy module looks at which posts, formats and times work best and proposes a 14-day posting calendar. Only admins can generate them, and nothing gets published.

An admin requests the report → The AI writes the summary, risks and recommendations → Suggested 14-day calendar → Printable version

Dashboard and analytics Live

Alerts, peak hours, team performance, top topics, public commitments and daily activity. Filter by date and page, compare with the previous period and use a radar for topics that suddenly grow in the last 24 hours. Still to do: showing the daily history that is already being saved.

AI quality and prompt improvement Live

Measures how many AI replies go out unchanged, how much they are edited and by which model, person or tone. An optimiser reads the team's edits and proposes a better prompt, with a version history and a restore button.

The team edits drafts → The optimiser spots patterns → It proposes a better prompt → An admin decides whether to apply it

Team, permissions and audit log Live

Six roles (super admin, organisation admin, director, community manager, reviewer and analyst), invitations, pages assigned per person, several organisations on the same platform, an audit log and in-app notifications (no email or push).

Public website and mobile app Live

A Spanish website that explains how Meta data is used, pages for privacy, terms and data deletion (a Meta requirement) and an app you can install on your phone. Still to do: mentioning Instagram on the website and updating the AI providers in the privacy policy.