01
The front desk is drowning in requests
"What's the WiFi password?" "Can I get extra towels?" "What time is checkout?" Your front desk staff answers the same 20 questions hundreds of times a day while actual guest problems go unresolved.
Skip to content
What it is
What we build
01 02 03 04 Questions
Industries
AI for Hotels
Turn every guest interaction into a five-star moment.
See how AI transforms guest experience from booking to checkout. Request a personalised demo for your property.
35%increase in direct bookings with AI chat
4.2minaverage guest request resolution time (from 23min)
€45additional ancillary revenue per guest stay
WHERE IT HURTS
What it is
costing you today.
02
OTAs are eating your margins
Booking.com and Expedia take 15–25% commission on every reservation. You know direct bookings are better, but guests find it easier to book through aggregators than to navigate your website.
03
Nobody is there after hours
A guest lands at midnight, can't find their room instructions, and there's no one to help. A potential booker visits your site at 11pm and has a question, no response until morning. By then, they've booked elsewhere.
04
Bad reviews appear out of nowhere
A guest had a problem during their stay but never mentioned it, until they left a 2-star review on Google. You never got the chance to fix it. Now it's there forever, dragging your rating down.
HOW WE SOLVE IT
What we build
for your industry.
AI Concierge, Chat & Voice
A multilingual AI concierge available via WhatsApp, web chat, and in-room voice. Answers guest questions instantly, processes requests like extra pillows or late checkout, and recommends local experiences.
For example: A Japanese guest messages the concierge in Japanese at 2am asking for restaurant recommendations. The AI responds in perfect Japanese with 3 curated options, makes a reservation, and sends walking directions, all without waking a single staff member.
Direct Booking Conversion Engine
AI-powered chat on your website engages visitors in real-time, answers availability questions, offers personalised packages, and guides them through booking, cutting OTA dependency.
For example: A visitor browsing your suite page at 10pm gets a gentle chat prompt: 'This suite includes a free spa credit when you book direct. Want me to check availability for your dates?' Direct bookings increase by 35%.
Proactive Guest Satisfaction
AI sends mid-stay check-ins via SMS or WhatsApp, detects sentiment from guest interactions, and alerts staff to potential issues before they become bad reviews.
For example: After day 1, the AI messages: 'Hi Sarah, how's everything so far? Anything we can improve?' Sarah mentions the room is a bit warm. Staff adjusts the AC within 20 minutes. Sarah leaves a 5-star review mentioning 'amazing attentiveness'.
Revenue & Upsell Intelligence
AI analyses guest profiles and booking patterns to suggest perfectly timed upsells, room upgrades, spa packages, dining reservations, and late checkouts, when guests are most likely to say yes.
For example: The AI identifies that couples booking on anniversaries convert on champagne packages at 73%. It automatically offers a tailored anniversary bundle during the pre-arrival email sequence. Ancillary revenue per stay increases by €45.
FREQUENTLY ASKED
Questions
we get a lot.
AI chat engages website visitors in real-time, answers availability questions, presents exclusive direct-booking offers, and guides guests through checkout. Hotels using our system see a 35% uplift in direct bookings within 90 days, significantly reducing OTA commission costs.
No, it empowers them. AI handles the repetitive queries (WiFi passwords, checkout times, towel requests) so your team can focus on high-touch guest moments that create memorable stays. Think of it as giving every staff member a tireless assistant.
Yes. Our hotel AI supports 95+ languages in real-time, both text and voice. A guest can message in Mandarin, receive a response in Mandarin, and your staff sees the conversation translated to their language. No language barriers, ever.
The AI sends mid-stay check-ins and analyses guest sentiment from every interaction. If it detects frustration or a potential issue, it immediately alerts the relevant staff member with context and suggested resolution. Problems get fixed during the stay, not aired publicly after checkout.
Give your guests a five-star AI concierge
See how AI transforms guest experience from booking to checkout. Request a personalised demo for your property.
Let's talk