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AI agents and chatbots

AI agents that do the groundwork. You decide, the agent handles the rest.

An AI agent does not wait for someone to type a question. It acts when an email, message, form or invoice comes in, does the work in your systems and passes doubtful cases to your team.

Illustrative video, made with AI

Chatbot or agent

What is the difference?

A chatbot

  • Waits until someone asks a question
  • Answers based on your information
  • Stops at the conversation
  • Good for frequently asked questions on your website

An AI agent

  • Acts on its own when an email, message, form or time arrives
  • Reads, extracts data and carries out tasks
  • Puts the result in your CRM, accounts or calendar
  • Asks a person when in doubt instead of guessing

We build both. Often it starts with a chatbot and grows into an agent that really takes work off your hands.

Agents at work

Meet our agents.

These are agents we built for clients and for ourselves. Each one has a fixed task. The names are our nicknames, so it is easy to say which one you want.

wa.iadam.nl inbox with WhatsApp and Instagram conversations
Screenshot from wa.iadam.nl

Livewa.iadam.nl

BoAnswers on WhatsApp and Instagram

  • Answers questions with your information, also in the evening
  • Gives every enquiry an interest score and puts it in the CRM
  • Hands the conversation to the right colleague when a person is needed
See the project
Solar quote tool of Green Group Canarias
Screenshot from the project

LiveGreen Group Canarias

OttoPrepares quotes and solar studies

  • Reads the request details: roof, usage, wishes
  • Prepares a study and a proposal
  • The team checks and sends, the client signs online
See the project
Illustration of an agent turning invoices into an overview
Illustration

In internal useiADam

FienProcesses supplier invoices

  • Takes invoices from the company mailbox
  • Reads supplier, amount, VAT and date
  • Prepares them in the accounts and in one overview
Demo of a phone call with the AI phone agent
Demo with sample data

Pilotvoice.iadam.nl

VeraAnswers the phone

  • Picks up, also after hours
  • Notes the question and schedules a call-back
  • Prepares a summary of every call
See the project
Omnia report analysing comments
Demo with sample data

LiveOmnia

IrisReads comments and reviews

  • Detects sentiment and topic per comment
  • Turns concrete requests into a ticket with priority
  • Suggests a reply the team approves
See the project

For your business

What can an AI agent do for you?

Examples, grouped by what SMEs most often want to automate. If you recognise one, that is usually a good place to start.

Customers and enquiries

  • Answer every enquiry and ask for the key details
  • Book appointments and send a reminder the day before
  • Sort enquiries by urgency

Sales and quotes

  • Prepare a quote from an enquiry or a phone call
  • Follow up when customers do not reply
  • Put the most promising leads on top

Admin and finance

  • Move invoices and receipts from email into the accounts
  • Send payment reminders on time
  • Copy data between systems without retyping

Planning and operations

  • Create a work order or report from a voice note
  • Reassign tasks when someone is ill or on holiday
  • Inform suppliers and technicians automatically

Marketing and reputation

  • Read reviews and suggest a reply
  • Collect questions from social media comments
  • A weekly overview of what customers ask

How it works

From arrival to done.

  1. 1

    Something comes in

    An email, WhatsApp message, form, invoice or a set time puts the agent to work.

  2. 2

    The agent reads and understands

    It extracts the data it needs, based on your information and rules.

  3. 3

    The agent does the work

    It puts the result in your CRM, accounts, calendar or inbox, or sends a reply.

  4. 4

    You stay in control

    When in doubt or before anything irreversible it asks a colleague. Everything can be reviewed.

Honest advice

When an agent pays off, and when it does not.

An agent pays off when

  • the work comes back every week
  • you can explain when something is right
  • the input is text: email, messages, PDFs
  • a person checks before anything irreversible

Better not when

  • nobody knows exactly who does what
  • it involves payments or signatures without checks
  • the data is messy and incomplete
  • a simple chatbot or existing tool is enough

Investment

What an agent costs.

WhatsApp agent
from €90 per monthBo on one WhatsApp number, 14 days free trial. As an official Meta Tech Provider.
Chatbot or AI phone agent
from €490 + €149 per monthOn your website and WhatsApp, or on the phone.
Custom agent
from €1,990For quotes, invoices or a task with links to your systems. Fixed price after analysis.

Prices excl. VAT. AI model usage grows with volume and is agreed upfront in the proposal.

Frequently asked questions

Questions about AI agents.

What is the difference between a chatbot and an AI agent?

A chatbot waits for a question and answers it. An agent acts on its own when something comes in, carries out tasks in your systems and asks a person when in doubt.

What does an AI agent cost?

A WhatsApp agent starts from €90 per month. A chatbot or AI phone agent from €490 one-off plus €149 per month. A custom agent with integrations from €1,990. You get a fixed price upfront.

Does an agent make mistakes?

An agent can be wrong, which is why we build in checks. When in doubt or before anything irreversible it asks a colleague, and everything it does can be reviewed.

Which systems does an agent work with?

With what you already use: email, WhatsApp, calendar, CRM and accounting software. We connect through n8n or the system's own integration.

What happens to our data?

Data is processed within the EU where possible, you decide what the agent can access, and the accounts are in your name.

Does an agent cost jobs?

An agent takes over the groundwork, not the decisions. Your team gets time back for customers and work that needs experience.

Which agent would you put to work?

Tell us which work comes back every week. In a free 30-minute call we look at which agent fits.

No spam, no follow-up chains. Personal reply from a real human.

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AI agents for SMEs | Agents that do the groundwork · iADam